A Focus on Customer Service and Satisfaction
Founded in 1964 as a distributor of metal forming supplies and components, Ajacs has continuously focused on providing our customers with the highest quality parts and services, exceeding their expectations. Our commitment to customer service, customer satisfaction, continuous improvement and exceeding expectations remains at the core of our Quality Management System.
Ajacs’ Quality Management System includes, but is not limited to:
- Quality Policy Manual
- Quality Policy Statement
- Internal Quality Audits
- Defined KPI’s
- Corrective Action Plans
- Defined Processes
- Management Involvement in every facet of quality
- Management review meetings addressing quality and continued improvement
- Risk Analysis
- All requirements of ISO 9001:2015 applicable to the enhancement of Ajacs’ QMS
It is our opinion that a formal piece of paper, purchased with the intent of documenting a quality management system, would unduly add to our cost of doing business and not provide value to Ajacs or our customers. We recognize that as a distributor, ISO 9001 has very little to do with the quality of the products we sell or the value of services we provide.
Having said that, our primary objective remains to provide exceptional customer service. Please continue to evaluate our performance, and please don't hesitate to visit our facility. You can rest assured that quality remains at the core of everything we do.
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